All policies governing your use of this website and purchase of Lagom Næring products — in one place. Governed by Indian law.
This Privacy Policy applies to www.lagom-naering.com and all D2C purchase flows operated by European Bowls Private Limited, registered at No. 21, 4th Cross, Vivekananda Nagar, Bommanahalli, Bangalore 560068, Karnataka ("Lagom Næring", "we", "us").
| Data | Source | Purpose | Retention |
|---|---|---|---|
| Name, email, phone | You, at checkout | Order fulfilment, confirmation | 3 years from last order |
| Delivery address | You, at checkout | Shipping via Shiprocket | 3 years from last order |
| Payment data | Razorpay (we never see card/UPI credentials) | Payment processing | Per Razorpay's policy; we store only order ID |
| Device / browser | Server logs | Security, fraud prevention | 90 days |
| Support communications | Email / WhatsApp | Customer support, grievance resolution | 2 years |
By placing an order you provide explicit consent to collect and process your personal data for the purposes above. You may withdraw consent at any time by writing to info@lagom-naering.com.
Shared only with: Razorpay (payment processing) · Shiprocket / courier partners (shipping and last-mile delivery). We do not transfer your data outside India.
Access · Correct · Erase · Withdraw consent · Nominate a representative. Write to our Grievance Officer. We respond within 30 days.
Only technically necessary session cookies for checkout. No tracking, advertising, or analytics cookies.
Reasonable technical and organisational measures are in place. Payment processing is via Razorpay's PCI-DSS-compliant infrastructure. Data breaches will be notified per DPDP Act 2023 timelines.
Our site is not directed at anyone under 18. Contact us immediately if you believe a minor has provided us data.
As required under the IT Act 2000 and DPDP Act 2023, a Grievance Officer has been designated for privacy-related matters. Full contact details and response timelines are in the Grievance Redressal section below.
By accessing www.lagom-naering.com or placing an order, you agree to be bound by these Terms. They constitute a legally binding agreement between you and European Bowls Private Limited.
You must be at least 18 and capable of entering a binding contract under Indian law.
Nordic seed crackers (knäckebröd) in 125g packs across three variants: Classico, Rosemary, and Red Chilli. Manufactured at our FSSAI-licensed kitchen in Bangalore. Minor variation in colour or appearance between batches is inherent to our natural process and does not constitute a defect.
All prices in Indian Rupees (₹), inclusive of all applicable taxes (GST at 18% on HSN 1905). No hidden charges beyond the delivery fee shown at checkout. We reserve the right to change prices; the price at the time of order is the price you pay.
A binding purchase contract is formed at the point of successful payment — not when items are added to cart. Order confirmation is sent by email and/or SMS within 24 hours. We may cancel an order for stock, pricing error, or operational reasons, in which case a full refund is issued within 5–7 business days.
Processed by Razorpay Software Pvt. Ltd. (PCI-DSS compliant). We accept UPI, cards, net banking, and wallets. No Cash on Delivery. We do not store your payment credentials.
Within 2 hours of placement, provided the order has not been dispatched. Email info@lagom-naering.com with your order number. Refund within 5–7 business days. Post-dispatch, see Returns Policy.
Consume within the date on packaging. Store in a cool, dry place. Once opened, consume within 5–7 days. We are not liable for deterioration from improper storage after delivery.
All content — name, brand mark, photography, copy, design — is the property of European Bowls Private Limited, protected under Indian copyright and trademark law. No reproduction or commercial exploitation without prior written consent.
Our total liability for any claim shall not exceed the amount paid for the specific order. We are not liable for indirect, incidental, or consequential losses. Nothing limits our liability for death, personal injury, or fraud caused by our negligence.
Nothing in these Terms affects your statutory rights under the Consumer Protection Act 2019 and Consumer Protection (E-Commerce) Rules 2020.
Governed by the laws of India. Disputes first referred to our Grievance Officer; if unresolved within 30 days, subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.
Pan-India to all serviceable pincodes via Shiprocket. We do not ship internationally. Remote pincodes (Zone E: North-East states, J&K, Andaman & Nicobar) may carry additional charges — shown at checkout before payment.
Orders before 12:00 PM IST on a business day are dispatched the same day. After 12 PM, or on weekends and public holidays, dispatched the next business day.
| Zone | Coverage (from Bangalore) | Transit | Typical total |
|---|---|---|---|
| Zone A | Within Bangalore city | 1 business day | 1–2 days from order |
| Zone B | Karnataka (Mysuru, Mangaluru, Hubli…) | 2 business days | 2–3 days |
| Zone C | Metro cities (Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune) | 3 business days | 3–4 days |
| Zone D | Rest of India — Tier 2 & 3 cities | 4–5 business days | 5–6 days |
| Zone E | North-East, J&K, remote pincodes | 5–7 business days | 6–8 days |
Calculated at checkout based on pincode, weight, and dimensions. Flat delivery fee of ₹60 on all orders. Free shipping on orders above ₹599 (all zones).
SMS and/or email with tracking link sent on dispatch. Track using your AWB number on the courier's website. For tracking support: info@lagom-naering.com with your order number.
Three delivery attempts are made. After three failures, the shipment is returned to us (RTO). We will contact you to arrange re-dispatch; additional shipping charges apply. We cannot refund shipping costs for incorrect addresses provided by the customer.
Photograph the package before opening and email photos within 48 hours of delivery to info@lagom-naering.com. We arrange a free replacement. See Returns Policy for full details.
Please confirm required delivery dates at order time. Place gifting orders at least 5–7 business days before required date (10+ days for outside Zones A–C). We are not liable for delays caused by courier operations after dispatch.
| Scenario | Processing | Credit to your account |
|---|---|---|
| Order cancelled within 2 hours | 1–2 business days | 5–7 business days after initiation |
| Damaged / defective / wrong item | 2–3 business days (after verification) | 5–7 business days after initiation |
| Non-delivery confirmed | 3–5 business days (after courier investigation) | 5–7 business days after initiation |
| Cancelled by us (out of stock) | 1–2 business days | 5–7 business days after initiation |
Card and debit refunds may take an additional 2–5 business days depending on your bank. Our default remedy is a replacement; request a refund instead at any time.
Claims for damaged or missing hampers must be raised within 24 hours of delivery with photographic evidence. We prioritise resolution of gifting order complaints.
We are committed to resolving every consumer concern fairly and promptly. As required under the Consumer Protection (E-Commerce) Rules 2020 and the IT Act 2000, the following Grievance Officer has been designated:
| Step | Timeline |
|---|---|
| Acknowledgement with reference number | Within 48 hours of receipt |
| Resolution or substantive update | Within 30 days of receipt |
| Escalation response (if initial resolution is unsatisfactory) | Within 15 additional days |
Email info@lagom-naering.com with: your full name and order number · nature of complaint · brief description and desired resolution · supporting photographs or documents.
| Detail | Information |
|---|---|
| Legal name | European Bowls Private Limited |
| Brand name | Lagom Næring |
| Registered address | No. 21, 4th Cross, Vivekananda Nagar, Bommanahalli, Bangalore 560068, Karnataka |
| Website | www.lagom-naering.com |
| Support email | info@lagom-naering.com |
| Support phone | +91 91106 51003 |
| FSSAI Licence No. | 21226010001629 |
| GSTIN | 29AAJCE4029M1Z7 |
| Country of origin | India |